Refund policy

 Return & Refund Policy

Thank you for shopping at stepculture8@gmail.com
We hope you love your purchase, but if you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery for most items in new and unused condition.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it

  • Be in the original packaging (including shoe box and tags)

  • Have proof of purchase (order number or receipt)

Non-returnable items include:

  • Sale or clearance items

  • Gift cards

  • Customized or special-order products

Return Process

  1. To start a return, contact us at stepculture8gmail.com with your order number and reason for return.

  2. We’ll send you return instructions, including the return shipping address.

  3. Customers are responsible for return shipping costs unless the item was defective or sent in error.

Please do not send your purchase back without contacting us first.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, except in cases where we made a shipping error or sent a defective product.

Exchanges

If you need to exchange an item for a different size or color, please contact us at stepculture8gmail.com.
Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product.
We’ll work quickly to send a replacement or issue a refund.

Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still haven’t received your refund, please email us at stepculture8@gmail.com

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
stepculture8gmail.com